Important Information About Our Dental Insurance in Edmonton

In Canada, dental coverage is a contract between the insurance company and the patient. The dentist and dental office are not recognized in the relationship other than being the provider of services. Traditionally, dental offices will charge the patients for their services and then the patient will seek reimbursement from the insurance company.This is what all insurance companies recommend.


At Oliver Family Dental, we provide direct insurance billing. Please note this is a service free of charge. When we direct bill your insurance, we are submitting the services to them and they will pay us according to your coverage.


The balance and fee differences that are not paid by your insurance are your responsibility and must be paid in full at the time of your appointment.


Due to privacy regulations, most insurance companies will not disclose any information regarding plan maximums, fee guides, breakdowns, or predeterminations to the dentist anymore. It is your responsibility to call your insurance company or human resources representative to get a policy breakdown. If you are insured with a company that will give information to dental offices, then we have no problem getting this information for you.


Questions to Ask Your Insurance Company

Insurance companies will not provide breakdown or predetermination information directly to our office. It is your responsibility to contact your insurance provider for this information. To help you, we have created an insurance questionnaire that you can download and fill out. It also contains frequently asked dental insurance questions and their answers.


Please bring the completed form to our office, email it to ofdstaff@telus.net or fax it to 780‑426‑6885. If you have a smartphone, you can also take a picture of the form and email it to us!


Late Cancellations and Missed Appointments Policy

Due to a recent increase of missed appointments and late cancellations, we will be implementing a policy to help minimize wait times and maintain our high quality of care. Cancelled or missed appointments of this nature are also adding undue stress to our patients and staff alike. We require at least 24 to 48 hours’ notice for cancelling any appointments!


Any late cancellation or missed appointment without a third party confirmation of an actual emergency will result in a charge of $100. This fee must be paid before any future appointments can be booked. A second missed appointment or late cancellation will result in the termination of pre-booking privileges. In this case, same day walk-in appointments may only be allowed.


Please download our insurance consent form, which outlines our insurance and cancellation policies, so you can sign and date it before bringing it to your next appointment. You should also keep a copy for your own reference.


Dental Assistant
Copyright Oliver Family Dental 2017 - Legal
Created by

Legal notice